At Heika Sports, we are confident you will be satisfied with our products. However, if you are not satisfied due to size, color, or model, you can exchange your item or request a refund within 30 days of receiving your order. If you have not received your order, you also have 30 days to submit a claim.
Return Information
- Unopened Items
You may return any unopened products and accessories within 30 days of delivery for a full refund. Please ensure the item is in its original packaging and condition. Note that delivery charges are non-refundable and will be the customer's responsibility.
- Opened Items
Opened items can be returned within 30 days of delivery. Please return the item in saleable condition, including original packaging, tags and accessories. Shipping costs will not be refunded if applicable.
- Cancelled Orders
Once an order has been shipped, it cannot be canceled. If you refuse the item upon delivery, it will be processed under our standard return policy. Shipping costs will not be refunded if applicable.
- Change of mind
If you wish to return an item due to a change of mind, you can do so within 30 days of delivery for a refund. Delivery charges are non-refundable and will be the customer's responsibility.
- Ordered by Mistake
If you placed an order by mistake, you can return it within 30 days of delivery for a refund. Delivery charges will not be refunded and will be covered by the customer.
- Â Damaged Products
Please inspect your items upon delivery. If you notice any damage, contact us as soon as possible and provide pictures highlighting the defect. We will process an appropriate claim and arrange for an exchange.
- Â Incorrect Items
If you receive an incorrect item, please contact us with photos of the item received. We will arrange a replacement or a refund. All returns are subject to inspection prior to issuing a credit or refund. Shipping costs will be refunded if applicable in the case of a refund.
- Return Limitations
Items returned for refund or exchange must include original documentation. Please return the item in original condition, including original packaging, tags and accessories. Please specify the reason for the return and whether you would like a refund or exchange. All returns are subject to inspection prior to issuing credit or a refund.
- Free Return Shipping Labels
We We will provide a free return shipping label in the following circumstances
- • Different product received (images required)
- • Wrong color received (images required)
- • Wrong size received (images required)
- Â No Free Return Shipping Labels
We will not provide a free return shipping label in the following cases:
- • Canceled order once dispatched
- • Change of mind
- • Ordered by mistake
- • Wrong size/color ordered
Hygiene Note
Please note that mouth guards cannot be returned or exchanged after use for hygienic reasons.
Thank you for choosing Heika Sports! If you have any questions, feel free to reach out to our support team.
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